Shipping Policy

At Vivara Lux, we work to provide a safe, transparent, and reliable shopping experience.

Order Processing

Orders are processed after payment confirmation.

Processing times may vary by product and supplier and are generally between 2 and 5 business days.

Once your order has been shipped, you will receive tracking information by email when available.

Free Shipping

We currently offer free shipping on eligible orders and destinations available at checkout.

Shipping availability and delivery times may vary depending on the product, destination, carrier, and other logistical factors.

Please note that order processing time is separate from shipping transit time.

Tracking

When tracking is available, a tracking number will be sent to the email address provided at checkout.

Tracking information may take several business days to begin showing updates after shipment.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Import Duties and Taxes

Depending on the destination and applicable laws, customs duties, taxes, or other import charges may apply.

Any applicable import charges are the responsibility of the customer unless otherwise stated at checkout.

Delays

Delivery times may be affected by customs inspections, weather, carrier delays, holidays, high seasonal demand, or other circumstances beyond our control.

Lost or Missing Orders

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us so we can investigate the shipment and assist you.

Customer Support

If you have questions about shipping or your order, please contact us:

Email: support@sthemharu.com
Phone: +55 92 99414-3981