Shipping & Delivery

Last updated: October 2026

At KRATUS, we ship internationally to the countries currently available at checkout.

We are committed to providing a clear and reliable delivery experience. Please review the information below before placing your order.

1. Processing Time

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, holidays and other operational circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

2. Shipping Destinations

KRATUS currently ships to selected international destinations available through our checkout.

Shipping availability may vary by destination due to carrier restrictions, customs requirements or other logistical limitations.

If your country is not available at checkout, we are currently unable to process an order for that destination.

3. Delivery Estimates

Estimated delivery times, when available, are displayed during checkout and may vary according to:

• Destination country and region

• Shipping method selected

• Carrier availability

• Customs processing

• Local delivery conditions

• Public holidays or unforeseen disruptions

Delivery estimates are not guaranteed delivery dates.

4. Tracking

When tracking is available for your shipping method, tracking information will be provided to the email address entered during checkout.

Please allow some time for tracking information to become active after the shipment has been dispatched.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

KRATUS does not control customs authorities, their decisions, processing times or applicable import charges.

Customers are responsible for providing accurate information required for delivery and customs clearance.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing an order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be reshipped.

Please contact KRATUS as soon as possible if you notice an error in your shipping information.

7. Delays and Lost Packages

Once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside KRATUS's reasonable control, including customs delays, weather events, carrier disruptions, strikes or other unforeseen events.

If your package appears to be delayed or lost, please contact us so that we can review the shipment and, where applicable, work with the carrier to investigate the issue.

8. Delivery Problems

If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible after delivery.

Please include your order number and photographs or other information that may help us investigate the issue.

9. Contact

For shipping questions or assistance with an order, please contact:

Email: elionai7silva@gmail.com

Please include your order number whenever contacting us about an existing order.