Returns & Refunds

Last updated: October 2026

At KRATUS, we want you to be satisfied with your purchase.

If you receive an item that is defective, damaged, incorrect or does not conform to the applicable consumer guarantees in your jurisdiction, please contact us so that we can review the situation and provide an appropriate remedy.

1. Change-of-Mind Returns

Where permitted by applicable law, KRATUS may accept returns for eligible items that are no longer wanted.

Any voluntary return period, eligibility requirements and return instructions applicable to your order will be communicated by KRATUS before the return is authorized.

Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

2. Eligible Items

Unless otherwise required by applicable law, returned clothing should:

• Be unworn and unwashed

• Be in its original condition

• Have original tags attached where applicable

• Not show signs of use, washing, damage or alteration

• Be accompanied by the original order information

Items that do not meet these conditions may be refused where permitted by applicable law.

3. Defective or Incorrect Items

If you receive:

• A defective product

• A damaged product

• The wrong product

• An item materially different from the product ordered

please contact us before sending anything back.

We may request photographs or other information to assess the issue.

If the issue is confirmed, we will provide the remedy required by applicable law, which may include a replacement, repair, refund or other appropriate resolution depending on the circumstances and destination.

4. Return Authorization

Please do not send a product back without contacting KRATUS first.

We will provide the applicable return instructions and return address after reviewing your request.

Returns sent without prior authorization may be delayed or may not be processed correctly.

5. Return Shipping Costs

For voluntary change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated at the time of purchase or required by applicable law.

For defective, damaged or incorrect products, KRATUS will handle return shipping costs or provide an appropriate remedy where required by applicable law.

6. Refunds

Once an approved return has been received and reviewed, any applicable refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

We will not intentionally delay an eligible refund beyond the period permitted by applicable law.

7. Customs Duties and Taxes

Customs duties, import taxes and other destination-country charges may be treated differently depending on the reason for the return and the applicable law.

Customers should contact KRATUS before returning an international order so that we can provide the appropriate instructions.

8. Consumer Rights

Nothing in this policy limits statutory consumer guarantees or other mandatory rights applicable in the customer's jurisdiction.

For example, certain jurisdictions provide mandatory protections relating to defective, unsafe, misdescribed or otherwise non-conforming products.

9. Contact

To request a return, refund or assistance with a product issue, contact:

Email: elionai7silva@gmail.com

Please include your order number, the item concerned and a brief description of the issue.