Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

To start a return, please contact us at support@sthemharu.com.

Please do not send your purchase back before contacting us and receiving return instructions. We will provide you with the appropriate return instructions for your order.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or we sent you the wrong item.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for personalized or customized products, gift cards, hazardous materials, or other items specifically identified as non-returnable on the product listing.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to ensure you receive the item you want is to return your original item and, once the return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@sthemharu.com.

Contact

If you have any questions about returns or refunds, please contact us:

Email: support@sthemharu.com
Phone: +55 92 99414-3981